If you are not prepared. This can be a scary moment. But, it doesn't have to be. During the time that you are screening and comparing quotes is the proper time to put this issue to rest once and for all.
Truckers/Carriers licensed and permitted by the FMCSA (Federal Motor Carrier Safety Administration) are required to have insurance. The real question you need to discover is do they have it? You can find out for yourself online at the Federal Motor Carrier Safety Administration web site.
If you are working with a Trucker/Carrier you can simply request that they email or fax a copy of their proof of insurance. If on the other hand you are working with a Broker, you will find that he is happy to advise you on this. This service is part of what a Broker is only too happy to make available.
But, what do I do if my car is damaged during car shipping ?
Easy Answer. When your car arrives you and the driver need to inspect it together before you accept it and sign the bill of lading. If you in fact find damage (new damage that was not there when the car was loaded) simply make a not of it on his bill of lading, both of you sign it, and you get a copy. Request that the driver provide you with proof of insurance (yes, again) and contact his insurance company. The only thing required is to file a claim with his provider of insurance and supply them with the documents they request which will also include an estimate of repairs from your body shop.
When you discover damage and you are still with the driver, this is the best time to attempt to call his insurance company and ask them for instructions on filing your claim. Most of the time they will simply share with you the steps in doing so. They have no reason to be less than helpful. Don't worry if you can't reach them while with the driver, this is a great time to call your Auto Transport Broker, he can assist.
A point to remember here is that household goods are not supposed to be in your car (Federal Motor Carrier Safety Administration) and they are not covered by your trucker's insurance.
Surprisingly, light damage is not unusual during the shipment of vehicles and normally it is handled in a rather routine way. Don't worry, you will be taken care of and your car fixed. Guess what, this is indeed a little problem and it will go away.
If you are working with an Auto Transport Broker, relax because most of them check out the truckers you will use very carefully during the quoting process. Part of their job is to only select the good guys. You can count on it.
About the Author:
When shipping a Car, Truck, Boat, RV or Atv you will need to see Campbell Shahan's great article auto transport on damages done to vehicles during shipping. It mentions most of the do and do not things you remosty need to have.
